At MotionMaster Academy, we want every customer to feel secure and informed when purchasing our digital products. Since all of our services consist of digital goods — such as PDF guides, video courses, audio files, and templates — no physical items are shipped. This means that once access to a product has been granted or the file has been downloaded, it cannot be returned in the same way as a physical product. For this reason, refunds are generally not available for change of mind, personal preference, or accidental purchase.

That being said, we understand that issues can occur and we are committed to helping you. Refunds may be provided in specific situations, for example if you receive the wrong product, if there is a duplicate order, or if a technical error prevents you from accessing your purchase and the problem cannot be solved by our support team. To request a refund in such cases, please contact us within seven (7) days of purchase at help@2master-academy.online. In your request, include your full name, the email used for the order, your order number, the product name, and a short description of the issue. Our team will carefully review your case and reply within three to five business days.

It is important to note that refunds cannot be issued if the product was successfully delivered and accessed but does not meet personal expectations, or if you are unable to use the files due to device or software limitations outside of our control. For this reason, we encourage all customers to read product descriptions thoroughly before purchasing.

Our goal is always to provide support and assistance before a refund becomes necessary. If you encounter any difficulties — such as problems downloading, opening, or using your files — please reach out to us first. In most cases, our team can resolve the issue quickly so that you can continue enjoying your digital product without interruption.

Thank you for choosing MotionMaster Academy. We are grateful for your trust and remain dedicated to providing resources that help athletes, coaches, and enthusiasts improve their performance, prevent injuries, and recover effectively.